Through this service we offer to assist with and share responsibility of your organisations IT requirements. We evaluate your systems and provide you with IT related recommendations. These recommendations follow a suite of industry standard and approved best-practice methodologies.

The SLA can be non-ceilinged/unlimited whereby there is no limit to the amount of hours or support available or ceilinged/limeted SLA's where the customer has a predetermined amount of service and support hours. In both cases making IT support costs predictable and manageable.

The SLA ensures that your network is supported by a familiar team of technicians that are accustomed to your environment. They therefore know the systems and the users ensuring a more efficient service. The team respond timeously to your IT problems and support issues. Through these agreements you have a single point of call for all your IT support requirements.

Our solutions make your IT costs affordable and predictable. Contact us for a free consultation to see how we can be of assistance to your business.

Included in the services that Tristar offers are:

• Proactive Maintenance : This entails the continued monitoring of all systems under contract to Tristar ensuring that all backups are running effectively, anti-virus, disk space is monitored and all other maintenance tasks such as system updates are implemented.
• Reactive Maintenance : Tristar will ensure quick response to your IT related problems.
• Access to a team of technicians ensuring that problems are solved efficiently.
• Access to Tristar Technology’s Development team for customised software and scripts.
• Reporting: Provision of regular and comprehensive reporting on: Network Data Traffic; Virus’s; Consultant Activity and Recommendations made.
• Set support costs
• Telephonic support at no extra charge
• Secure authorised remote support. The benefit - quick response time to problems.
• Tristar technicians conform with any customer working procedures and policys with regard to any aspect of the environment and IT systems.