Through this service we offer to take responsibility and assist with of your organisations IT requirements. Before entering into the agreement we evaluate your organisations network and provide you with IT related recommendations. These recommendations follow a suite of industry standard best-practise methodolgies. We closely assess the technical demands your network, and depending on the size of your network; the amount of servers, workstations, printers and users a service and support agreement can be concluded.
These SLA’s can be non-ceilinged/unlimeted whereby there is no limit to the amout of hours or support available to the customer, or ceilinged/limeted SLA’s where the customer has a predetermined amount of service and support hours. In both cases making support costs predictable and manageable.
The SLA’s ensure that your network is supported by a fimiliar team of technicians that are accustomed to your environment. They therefore know the systems and the users ensuring a more efficient service. The team will respond timeously to your IT problems and support issues. Through these agreements you have a single point of call for all your organisations IT support requirements.
Our solutions make your IT costs afforable. Contact us for a free consultation to see how we can be of assistance to your business.
Included in the services that Tristar offers are:
- Proactive Maintenance : This entails the continued monitoring of all systems under contract to Tristar ensuring that all backups are running effectively, anti-virus, disk space is monitored and all other maintenance tasks such as system updates are implemented.
- Reactive Maintenance : Tristar will ensure quick response to your IT related problems.
- Access to a team of technicians ensuring that problems are solved efficiently.
- Access to Tristar Technology’s Development team for customised software and websites.
- Reporting: Provision of regular and comprehensive reporting on: Network Data Traffic; Virus’s; Consultant Activity and Recommendations made.
- Set support costs
- Telephonic support at no extra charge
- Secure authorised remote support. The benefit to this is quick response time to problems.
- Tristar technicians will fully conform to any customer working procedures and policys with regard to any aspect of the environment and IT systems.
