ADSL & Internet

Some benefits of using Tristar Technologies as your ADSL Service and Bandwidth Provider

Fault Resolution & Troubleshooting

As an ADSL service provider we are able to check our own systems to establish where any problems
other than actual physical line faults occur. Telkom currently utilises 3 different departments to provide
the service, and the communication between the departments has in our experience been found to be
poor. This results in more time spent to establish where a potential problem is and extends the fault
resolution time.

Statistics and Reports
The reporting and statistics software and systems Tristar offers are more real time and accurate than
the current reporting and stats systems in place by Telkom. This enables us to proactively make better
predictions about system usage.

Technical System Management
The software and systems we offer provide a host of features and fault identification tools that enable
us technically to resolve problems with faster turnaround times without involving third party suppliers.
Clients are also able to log on and check on their own system through a web based interface should
they so desire.

Enhanced Security Features
The ADSL management system we offer allows for port locking. This means even if your username and
password is compromised, only access to your physical location is granted to the network by means of
locking your access port on the network, and if your router was to be taken to a different location it
would not be able to log on to the network from the new location.

Middle Man

We play the middle man and ask all the questions to Telkom on your behalf. In most cases dealing
through a third party would extend the fault resolution times but in the case of dealing with a large
complicated company like Telkom it is better for people with a technical understanding to explain the
problems than the already frustrated client. We undertake that role of responsibility on your behalf and
deal with the various call centres involved should the scenario arise. You deal with one person.

Cost

The service pricing is competitive. Tristar purchases bandwidth in bulk which means better pricing,
which Tristar is able to pass on to its client base.